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FAQ 2017-10-05T21:09:23+00:00

Call us now for a FREE quote 0131 558 9205

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Frequently Asked Questions?

Below is some of our most frequently asked questions.  If you are unable to find the answer to your question here please contact us on 0131 558 9205 or info@safesimplesecure.com and we will be happy to help.

Enquiries/Quotations

For all Alarm, CCTV, Fire and Door access systems we provide a qualified engineer to survey your premises before providing you with a free quotation.  We will require your full address, a phone number for you on the day of your appointment and a suitable email address which we will use to send your quotation and invoices.  For communal entry systems we charge  £42.00 for a quotation appointment this is payable in advance, we will endeavour to repair your system and if further works are required we will deduct this fee from the cost of the additional works.

How long is a quotation appointment and what is the process?

Quotation appointments are booked for 1 hour unless specified otherwise.  Our engineer will undertake a survey of the premises and run through your requirements and any questions you may have.  Following the visit you will receive a quotation by email.  If you have any questions regarding the quotation please reply back by email or call us on 0131 558 9205

Proceeding with a quotation

If you are happy with your quotation please contact the office to confirm that you wish to proceed and we will arrange an installation/appointment.  Please confirm if you wish to add any extras to your installation.  We will send 2 invoices by email, one if for 50% deposit which is required to be paid 7 days in advance of your installation and the second invoice is for the balance of 50% which is due on completion.

Installation Appointments

For alarm installations unless otherwise specified we will book the appointment for a full day and the engineer will be on site between 0900 – 0930.  For all other installations the appointment time may vary so please confirm with the office.

You do not need to be available for the full time that the engineer is undertaking the installation but we do ask that you are available at the start of the day and for the handover once works are complete.

Following your installation

After your installation is complete we provide a 12 months guarantee for all parts and call outs within this period.  If you have a fault or issue with your system please contact the office for assistance.  We will do our best to resolve the issue over the phone and if this is unsuccessful we will attend to site.

12 months Post Installation/Service Contracts

We provide service contracts for alarm systems, cctv system, fire systems, door entry system and access systems.   The contract includes a full health service on the system and 12 months cover for any call outs.  Parts and batteries are chargeable.

If you have had an alarm installed we will contact you on the anniversary of your installation to arrange a service visit, this is not compulsory but we recommend annual servicing to reduce the chance of faults.  If you are on a service contract for your alarm we will change the batteries in the PIR’s every 2 – 3 years and the panel battery every 5 years.  Service visits are 1 hours appointments.

Alarm Faults

LOW BATT

If your alarm starts sounding intermittently at the most inconvenient time normally it is likely due to a low battery, you may see LOW BATT on your keypad.  Please contact the office to arrange for an engineer to undertake this for you.  If you are not on a service contract you will be charged a call out and the cost of the battery.

TAMPER

A tamper fault is displayed when the system detects some interference with a sensor or panel.  This can happen if you knock a window sensor or through high winds against a siren.  This can normally be cleared through an engineer reset so please contact the office so we can try and clear this over the phone or arrange an appointment to attend to site if needed.

Error Activations

If your alarm is activated by mistake and you have a fault showing on the keypad in the first instance enter your code to clear the fault.  If this does not work then please contact the office as you may require an engineer reset.  This can normally be done over the phone or we will arrange an appointment to attend your premises.

Payment Terms

Once you confirm your installation date we will email you 2 invoices –  a deposit invoice and a balance invoice.  The deposit invoice is 50% of the total invoice amount and is due 7 days prior to your installation date.  Once the work is complete and you are satisified with your installation the 50% balance invoice is due for payment.   We are a small business and appreciate prompt settlement of your account.

We can accept payment direct into our bank, by cheque or cash.  We can also accept card payments for an additional fee of 2.5%, please contact the office on 0131 558 9205 if you wish to pay by card.

If you require a copy invoice or a statement of account please email info@safesimplesecure.com.

Some of our Clients